TERMS AND CONDITIONS

www.janinehugo.com
Last updated: 28th March 2026

Purpose of These Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website located at www.janinehugo.com (the “Website”) and all content, services, and resources made available through it. By visiting or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you should not use this Website.

These Terms should be read alongside the Privacy Policy, Cookie Policy, and Disclaimer, all of which are accessible in the footer of this Website.

Who We Are

This Website is operated by Janine Hugo, an individual operating in a personal professional capacity, legally based in Canton Vaud, Switzerland (“I”, “me”, or “my”). When these Terms refer to “you” or “your”, they mean any visitor, user, or prospective client who accesses or interacts with this Website or any of its content. This Website is the primary digital presence for my professional activities, which include executive coaching, HR transformation consulting, corporate outplacement programs, university career programs, the publication of books available via Amazon, and the Janine AI career mentoring tool hosted on the Coachvox platform.

Nature of This Website

This Website is informational in nature. It is designed to present my professional profile, services, and resources to prospective and existing clients. No goods, services, consulting engagements, or subscriptions are sold or contracted directly through this Website.
Specifically:

– Enquiries about consulting services, outplacement programs, and university career programs are handled via the contact form, after which engagement terms are agreed separately.

– The Janine AI tool is hosted on a third-party platform (Coachvox) and is accessible via a redirect link on this Website. Any subscription, account creation, or billing for Janine AI takes place on the Coachvox platform, not on this Website.

– The book referenced on this Website is sold exclusively through Amazon. Any purchase is subject to Amazon’s own terms and conditions.

Acceptance of Terms

By accessing any part of this Website, you agree to these Terms in full. If you are accessing this Website on behalf of an organisation, institution, or company, you confirm that you have the authority to bind that entity to these Terms. I reserve the right to update or modify these Terms at any time. The “Last updated” date at the top of this page reflects the most recent version. Your continued use of the Website after any updates constitutes your acceptance of the revised Terms. If a change is material, I will post a notice on the Website.

Permitted Use of This Website

You may use this Website for lawful personal and professional purposes only. In accessing this Website, you agree that you will not:
Specifically:

–  Copy, reproduce, distribute, publish, or commercially exploit any content on this Website without my prior written consent;

–  Attempt to gain unauthorised access to any part of the Website, its servers, or any systems connected to it;

– Use the Website in any way that could impair its performance or availability for other users;
– Use automated tools, bots, or scrapers to harvest content or data from this Website;
– Transmit unsolicited commercial communications, spam, or any content that is unlawful, offensive, or defamatory;
– Misrepresent your identity or affiliation when submitting enquiries or using the contact form.

Permitted Use of This Website

You may use this Website for lawful personal and professional purposes only. In accessing this Website, you agree that you will not:
Specifically:

–  Copy, reproduce, distribute, publish, or commercially exploit any content on this Website without my prior written consent;

–  Attempt to gain unauthorised access to any part of the Website, its servers, or any systems connected to it;

– Use the Website in any way that could impair its performance or availability for other users;
– Use automated tools, bots, or scrapers to harvest content or data from this Website;
– Transmit unsolicited commercial communications, spam, or any content that is unlawful, offensive, or defamatory;
– Misrepresent your identity or affiliation when submitting enquiries or using the contact form.

Contact Form and Enquiries

Contact Form and Enquiries This Website contains a contact form through which you may submit enquiries about my services or request further information. By submitting an enquiry, you:
Specifically:
–  Confirm that the information you provide is accurate and not misleading;
– Consent to my contacting you in response to your enquiry, in accordance with my Privacy Policy.
– Acknowledge that submission of the form does not create a binding contract or guarantee of service;

Email Collection, Free Downloads, and Newsletters

This Website may invite you to provide your email address in exchange for access to free resources, guides, or downloads, or to receive newsletters and updates from me. By providing your email address for this purpose, you:
Specifically:
–  Confirm that you are the owner of the email address provided or are authorised to register it;

– Consent to receiving communications from me to the address provided; 

– Acknowledge that your data will be processed in accordance with my Privacy Policy;
– Understand that email management and automation may be handled through third-party platforms including [EMAIL PLATFORM] and Zapier. ;

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting me directly. Unsubscribing will not affect the processing of any personal data provided prior to your request.

Payments and Transactions

No payments are accepted, processed, or collected directly through this Website. All financial transactions related to my services or products are handled separately as follows:
Specifically:
–  Janine AI subscriptions are billed exclusively through the Coachvox platform, using Stripe as the payment processor. I have no access to, and accept no responsibility for, your payment details entered on the Coachvox platform.
– Book purchases are handled exclusively through Amazon. I have no involvement in, and accept no liability for, any transaction completed on Amazon’s platform.
– Consulting engagements, outplacement programs, and career programs are invoiced separately following written agreement of scope and terms.
If you have any concerns about a payment or transaction relating to Janine AI or the book, please contact Coachvox or Amazon directly.

Janine AI — Coachvox Platform

This Website includes a link to Janine AI, a career mentoring tool built on the Coachvox platform (coachvox.ai). Clicking the Janine AI link will redirect you to the Coachvox platform, which is operated independently by Coachvox Ltd.

The following applies to your use of Janine AI:
–  Janine AI is an artificially intelligent tool and is not a real person. It is trained on my proprietary career mentoring methodology and content, but its responses are generated automatically and may not always reflect my personal views or advice
– anine AI is designed to support career reflection and professional development. It does not replace the advice of a qualified career counsellor, human resources professional, legal adviser, or mental health professional.
– I do not monitor conversations with Janine AI in real time. Completed transcripts may be reviewed by me for quality improvement and service enhancement purposes only.
– User accounts for Janine AI are created and managed on the Coachvox platform. By using Janine AI, you are also subject to Coachvox’s own Terms of Service and Privacy Policy, which are separate from these Terms. .
– Subscription access to Janine AI and related billing are handled entirely by Coachvox, not by me.
– I accept no liability for the accuracy, completeness, or suitability of any response generated by Janine AI. Users should exercise independent judgment and seek professional advice where appropriate.
For the Coachvox Terms of Service and Privacy Policy, please visit: coachvox.ai

Book — Amazon Redirect

This Website contains a link to my published book, which is available for purchase exclusively through Amazon. Clicking this link will redirect you to the Amazon platform. I have no control over Amazon’s website, pricing, availability, or purchasing process. Any transaction you complete on Amazon is subject to Amazon’s own Terms and Conditions, Returns Policy, and Privacy Notice. I accept no responsibility for any issues arising from your use of the Amazon platform.

Third-Party Services and Links

This Website may contain links to, or integrations with, third-party websites and platforms, including but not limited to Coachvox and Amazon. These links are provided for your convenience only.

I do not control, endorse, or accept responsibility for:
–  The content, accuracy, or availability of any third-party website;
– The privacy practices or security measures of any third-party platform;
– Any loss or damage arising from your use of, or reliance on, any linked external site.
When you click a link to an external site, you leave this Website and do so at your own risk. You are advised to review the terms and privacy policies of any external platform before engaging with it.

Third-Party Services and Links

This Website uses analytics and tracking tools to understand how visitors interact with it and to support marketing activities. These tools include Google Analytics, Meta Pixel, and Microsoft Clarity, each of which may collect certain technical data about your visit such as IP address, browser type, pages visited, and session duration.

By continuing to use this Website after accepting cookies, you consent to the use of these tools as described in the Cookie Policy. For full details on how cookies are used and how to manage your preferences, please review the Cookie Policy, accessible in the footer of this Website.

Intellectual Property

All content on this Website — including but not limited to text, articles, insights, frameworks, downloadable materials, images, graphics, and the overall Website design — is owned by or licensed to me and is protected under Swiss and applicable international intellectual property laws. “Janine AI” and the associated career mentoring methodology are my proprietary intellectual property. The content and training material used to develop Janine AI reflects my professional know-how and is not to be reproduced, reverse-engineered, or repurposed without my prior written consent.
You may:
– Access and read Website content for personal or professional reference purposes;

– Share links to pages on this Website, provided you do not misrepresent the content or its origin.

You may not:
– Copy, reproduce, distribute, or sell any content from this Website for commercial purposes without my written consent;
– Remove or alter any copyright, trademark, or attribution notices;
– Use my name, likeness, brand, or methodology in any manner that implies endorsement without my express permission.

Accuracy, Currency, and Availability of Content

I take care to ensure that the information on this Website is accurate and up to date. However, all content is provided for general informational purposes only and is subject to change without notice.

I make no warranty or representation that:
– The Website or its content will be free from errors, omissions, or inaccuracies;
– Any specific result, outcome, or benefit will be achieved by using any information or service described on this Website.
You should not rely exclusively on information from this Website when making professional, career, business, financial, or legal decisions.

Professional Advice Disclaimer

The content on this Website, including all articles, resources, frameworks, coaching insights, and career guidance, is provided for general information and educational purposes only. It does not constitute, and should not be relied upon as, professional career counselling, legal advice, financial advice, medical advice, or psychological guidance. Every individual’s situation is unique. Before making significant career, business, legal, or personal decisions, you are advised to consult a qualified professional with expertise relevant to your specific circumstances. See also the Disclaimer, accessible in the footer of this Website, for further detail on the limitations of the information provided here.

Limitation of Liability

To the fullest extent permitted under Swiss law, I shall not be liable for any loss, damage, cost, or expense of any kind arising from or in connection with:
– Your use of, or inability to use, this Website or any content on it;

– Any reliance placed on information or materials published on this Website;

-Any technical failure, interruption, or error affecting the Website;
– Any use of, or interaction with, third-party platforms accessed through links on this Website, including Coachvox and Amazon;
– Any content generated by Janine AI in response to your queries;
– Any unauthorised access to or alteration of your data arising from circumstances outside my reasonable control
Nothing in these Terms excludes or limits my liability for fraud, wilful misconduct, gross negligence, or any other liability that cannot be excluded or limited under applicable Swiss law.

Data Protection and Privacy

Your privacy matters to me. When you visit this Website, submit an enquiry, sign up for email communications, or interact with any feature of this Website, I may collect and process personal data about you in accordance with Swiss Federal Act on Data Protection (revDSG/FADP) and the EU General Data Protection Regulation (GDPR) where applicable. 

For full details of what data is collected, how it is used, who it is shared with, your rights as a data subject, and how to exercise those rights, please review: 

– Privacy Policy — accessible in the footer of this Website; 

– Cookie Policy — accessible in the footer of this Website.

By using this Website, you acknowledge and accept that personal data may be processed as described in those documents.

Cookies and Consent

This Website uses cookies and similar technologies. When you first visit the Website, a cookie consent banner will be displayed, allowing you to accept, reject, or customise your cookie preferences by category. 

Essential cookies required for the Website to function are active by default and do not require your consent. All other cookies — including analytics and marketing cookies — are only activated upon your explicit consent, in line with the requirements of the Swiss FADP and GDPR. 

For full details on the types of cookies used and how to manage or withdraw your consent at any time, please review the Cookie Policy in the footer of this Website. 

 

User-Generated Content and Communications

If you submit any content through the contact form or any other interactive feature of this Website — including messages, questions, or feedback — you confirm that:

– The content is accurate to the best of your knowledge and does not infringe the rights of any third party;
– You grant me a non-exclusive licence to use, store, and respond to the content you submit for the purpose of managing and responding to your enquiry;

–  You will not submit content that is defamatory, unlawful, threatening, discriminatory, or in any way harmful. 

I reserve the right to decline, remove, or disregard any submission that violates these conditions. 

EMCC Accreditation and Professional Standards

I hold individual accreditation with EMCC Global (European Mentoring and Coaching Council) as an executive coach and mentor. My professional practice is conducted in accordance with EMCC’s Code of Ethics and professional standards.

The use of AI-assisted tools, including Janine AI, in my practice is consistent with my professional responsibilities as an EMCC-accredited coach. Janine AI is offered as a supplementary career resource and is not intended to substitute for the professional, ethical coaching relationship that governs my direct client engagements.

Nothing on this Website should be construed as implying that EMCC Global endorses, approves, or is affiliated with this Website, its content, or Janine AI.

Availability and Maintenance

I aim to keep this Website available and functioning at all times, but I cannot guarantee uninterrupted access. The Website may be temporarily unavailable due to scheduled maintenance, technical issues, third-party platform outages, or circumstances beyond my control.

I shall not be liable for any inconvenience, loss, or damage resulting from the unavailability of the Website or any of its features.

Changes to These Terms

I may update or revise these Terms from time to time to reflect changes in my services, applicable law, or best practice. When I do, the “Last updated” date at the top of this page will be revised accordingly.

If I make material changes to these Terms — changes that significantly affect your rights or obligations — I will take reasonable steps to bring these to your attention, such as by posting a notice on the Website.

Your continued use of this Website after any update constitutes acceptance of the revised Terms. If you do not agree with any revision, you should discontinue use of the Website.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions.

Any disputes arising in connection with these Terms or the use of this Website shall be subject to the exclusive jurisdiction of the competent courts of Canton Vaud, Switzerland, unless otherwise required by mandatory applicable law.

Users located in the European Union may also have rights available to them under the law of their country of residence. Nothing in these Terms is intended to limit or exclude any rights you may have under the mandatory laws of your jurisdiction.

Contact

If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact me: 

 

Janine Hugo 

Canton Vaud, Switzerland 

Website: www.janinehugo.com 

Contact: via the contact form at www.janinehugo.com 

 

For privacy-related enquiries specifically, please refer to the Privacy Policy available in the footer of this Website. 

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